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Thursday, February 13 • 10:15am - 10:55am
Session VIA: #AnalystConnect: The Changing Focus of User Experience Services FULL

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User experience and user interface (UX/UI) consulting and design has traditionally been focused primarily on external, customer facing web properties. However, the scope and focus of experience design services has expanded as companies realize design thinking and experience-centric design has greater applicability than solely in interfacing with users. Companies are beginning to underpin nearly all application work with design thinking and experience-based design, including an increasing focus on employee experience and looking beyond interface design to transform how the entire service delivery value chain impacts user experience. 

avatar for David McIntire

David McIntire

IT Services Research Director, NelsonHall
David McIntire is an IT Services Research Director at NelsonHall, with shared responsibility for IT Services research globally with Dominique Raviart, John Laherty, and Mike Smart.David covers IT Services in the areas of digital transformation consulting and application services... Read More →

Thursday February 13, 2020 10:15am - 10:55am PST
Grand Salon